What If An Item Is Damaged Or Missing From My Order?

If an item in your order is damaged, missing or incorrect, report the problem using our online form:

https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage

Damaged and incorrect items must be reported within 5 days of receiving your order.

Please report any problem as soon as possible so our Customer Care team can review it.

You can also find a link to the online form in our Returns Policy Support Page:
https://www.somethingdifferentwholesale.com/uk/returns-policy/

Report problems promptly

Check your delivery when it arrives and report any problems as soon as possible.

This helps our team review the issue using the relevant order and delivery information.

FAQs

What should I do if an item arrives damaged?

Report the damaged item using our online form within 5 days of receiving your order:

https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage

How long do I have to report a damaged item?

Damaged items must be reported within 5 days of receiving your order.

What should I do if an item is missing from my order?

Report the missing item using our online form:

https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage

What should I do if I receive the wrong item?

Report the incorrect item using our online form within 5 days of receiving your order.

https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage

Do I need to contact Customer Care separately?

No separate contact should be necessary to report the problem. Submit the dedicated online form so the information is sent to Customer Care for review.

Related Articles

• Returns Policy
  
• What Happens If My Items Are Out of Stock?
• Where Do I Find My Tracking Number?
• When Will I Receive My Order?
• Contact Us