If an item in your order is missing or incorrect, report the problem using our online form:
https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage
Missing and incorrect items must be reported within 5 days of receiving your order.
Please report any problem as soon as possible so our Customer Care team can review it.
You can also find a link to the online form in our Returns Policy Support Page:
https://www.somethingdifferentwholesale.com/uk/returns-policy/
Report problems promptly
Check your delivery when it arrives and report any problems as soon as possible.
This helps our team review the issue using the relevant order and delivery information.
FAQs
What should I do if an item is missing from my order?
Report the missing item using our online form:
https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage
How long do I have to report a damaged item?
Damaged items must be reported within 5 days of receiving your order.
What should I do if I receive the wrong item?
Report the incorrect item using our online form within 5 days of receiving your order.
https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage
Do I need to contact Customer Care separately?
No separate contact should be necessary to report the problem. Submit the dedicated online form so the information is sent to Customer Care for review.
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