Something Different Wholesale uses DPD for UK and EU parcel deliveries.
For UK orders, DPD will contact you directly with tracking information after your order has been dispatched.
EU orders are also sent using DPD.
For EU deliveries, Something Different Wholesale pays the customs charges and duties. You do not need to complete customs paperwork.
International deliveries outside of the EU are shipped with UPS.
UK deliveries
UK parcels are shipped using DPD.
After your order has been dispatched, DPD will contact you directly with tracking information.
EU deliveries
EU parcels are also shipped using DPD.
Something Different Wholesale pays the applicable customs charges and duties for EU deliveries.
Customers do not need to complete customs paperwork.
International deliveries (outside of the EU)
International deliveries are shipped using UPS
For customers outside the UK and EU, customs duties, import taxes or handling fees may apply.
These charges:
- are the buyer's responsibility
- are not included in our product prices
- are not included in our delivery costs
The amount charged will depend on the destination country and its import requirements.
FAQs
What courier does Something Different Wholesale use?
We use DPD for UK and EU parcel deliveries.
How do I track my order?
Once your order has been dispatched, DPD will contact you directly with tracking information.
When will I receive my tracking information?
DPD will contact you after your order has been dispatched.
Why haven’t I received my DPD tracking information?
If your order has not yet been dispatched, tracking information may not yet be available.
If your order has been dispatched and you have not received tracking information, contact Customer Care.
Do I need to complete customs paperwork for an EU order?
No. Something Different Wholesale pays the customs charges and duties, and customers do not need to complete customs paperwork.
Will I have to pay customs charges or duties?
No. Something Different Wholesale pays the customs charges and duties for EU deliveries.
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