Returns Policy

Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.

The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to customercare@somethingdifferentwholesale.co.uk 

AN ITEM(S) HAS ARRIVED DAMAGED OR FAULTY

In the unfortunate event that an item has arrived damaged or faulty, you must contact us within 5 working days from the dispatch date via our online form located here:

Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions. 

The outcome of a return request can be for us to either send you a replacement (we cover the delivery cost) or provide you with a refund.

AN INCORRECT ITEM HAS BEEN RECEIVED OR ITEMS ARE MISSING

In the unfortunate event that an incorrect item has been received or there are items missing from your order, you must contact us within 5 working days from the dispatch date via our online form located here:

Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions.

YOU HAVE CHANGED YOUR MIND

As we have a B2B (Business to Business) relationship with you, we do not offer refunds if you change your mind and no longer require the products supplied. B2B suppliers are exempt from Consumer Contracts (formerly distance selling) regulations.

If you would like to discuss this further, please send an email with your query to customercare@somethingdifferentwholesale.co.uk

YOU HAVE NOT RECEIVED YOUR ORDER

In the unfortunate event that you have not received your order, please contact our Customer Care department via email customercare@somethingdifferentwholesale.co.uk

Please allow the following time scales before reporting a missing order:

Once your claim has been confirmed, a replacement order will be dispatched as soon as possible and we will cover the delivery cost. The delivery timescale of the replacement order will depend on your location and will follow our standard delivery times which you can view on our Delivery page.

NEED ADVICE?

If you would like any further advice, please send an email to customercare@somethingdifferentwholesale.co.uk and we'll be happy to help.

We aim to respond to all email enquiries within 48 working hours (Monday – Friday 8:30am – 4:30pm).

Something Different Wholesale reserve the right to change this returns policy at any time and use discretion when providing refunds and replacement goods. It is important that you check your order or items upon receipt and contact us as soon as possible if you have any queries.