Once your order has been processed through our automated system, we cannot add items or make changes to it.
If you need to change your order, we can help you cancel the existing order and its corresponding payment. You can then place a new order with the items you need.
Contact us if you would like to cancel your order;
customercare@somethingdifferentwholesale.co.uk
01792 940288
+31 10 793 4030
Currently available in English only. For support in another language, please email us and we’ll use translation tools to assist.
Monday to Friday: 8:30am to 4:30pm (GMT/BST)
FAQs
Can I add an item to an order I have already placed?
Not once the order has been processed through our automated system. Please contact us if you need help cancelling the order so you can place a new one.
Can I change the quantity of an item on my order?
We cannot make changes to an order once it has been processed through our automated system.
Can I remove an item from my order?
We cannot amend a processed order. Please contact us to discuss cancelling the order.
Can I cancel my order and place it again?
Yes. We can assist with cancelling your order and its corresponding payment so you can place a new order.
What should I do if I forgot to order something?
If your existing order has already been processed, the order cannot be changed. You can contact us about cancelling it and placing a new order.
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