Returns, Refunds and Claims Policy

If an item in a delivered order is damaged, faulty, incorrect or missing, please report the issue using our online claims form:

https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage

You can also find the claims form in our Returns Policy page on the website:
https://www.somethingdifferentwholesale.com/uk/returns-policy/

Once the form has been submitted, our Customer Care team will review the claim and respond to you with the next steps. Submitting a claim does not automatically mean a replacement will be sent.

If your entire order has not arrived, please see the Order Not Received section below.


An item is damaged, faulty or missing from your delivered order

If an item has arrived damaged or faulty, or an item is missing from a parcel you have received:

1. Complete our online claims form:
   https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage
2. Provide the details of the damaged, faulty or missing item.
3. Submit the form.
4. Our Customer Care team will review your claim.
5. Customer Care will respond to you with the next steps.

Please do not return any products unless Customer Care asks you to do so.

You received an incorrect item

If your parcel contains a product you did not order:

1. Complete the online claims form.
2. Provide details of the incorrect item received.
3. Customer Care will review your claim.
4. Wait for Customer Care to provide the next steps.

Do not return the incorrect product unless Customer Care asks you to do so.

You have changed your mind

Something Different Wholesale supplies products on a Business-to-Business (B2B) basis.

We do not offer refunds where you have changed your mind or no longer require the products supplied.

If you need to discuss your order, contact:

Your entire order has not arrived

If your entire order has not arrived, please contact Customer Care. Customer Care will investigate and respond with the next steps.
customercare@somethingdifferentwholesale.co.uk

FAQs

What should I do if an item is missing from my parcel?

If your parcel has arrived but an item is missing, complete our claims form:

https://somethingdifferent2.freshdesk.com/en/support/tickets/new?ticket_form=reporting_a_damage

What should I do if my entire order has not arrived?

If no part of your shipment has arrived, please contact Customer Care who will investigate.

What should I do if an item arrives damaged?

Complete our online claims form and Customer Care will review the claim.

What should I do if an item is faulty?

Report the item through the online claims form. Customer Care will then respond with the next steps.

What should I do if I received the wrong item?

Complete the online claims form and wait for Customer Care to advise you what to do next.

Should I return a damaged or incorrect item?

Not unless Customer Care asks you to.

Can I return products because I changed my mind?

No.

We do not offer change-of-mind refunds for products supplied on a B2B basis.

Related Articles

• What If an Item Is Damaged or Missing?
• When Will I Receive My Order?
• What Courier Does Something Different Wholesale Use?
• What Are Your Delivery Charges?
• Contact Us