Using a Credit Note

Your credit note is automatically applied by our Accounts Team when your order is processed, so there’s no need to apply it manually when placing an order on our website. 

How It Works

1. When you submit payment online, the full amount is held as a pending payment.
2. Our Accounts Team deducts the balance of your credit note from your order total.
3. The transaction is then completed for the remaining amount only.
4. The portion of your initial pending payment that was covered by the credit note will be released back into your available bank balance.

Please Note: Credit notes will not be reflected on your order invoice.